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Phil from Eden Trees has been cleaning our palms at our property for a number of years now Unfortunately we have been left with Palms that have large gouge marks in their structure from where they accessed the palms to clean them We recently asked Phil to provide a quote to come back & clean the palms annually again in 2020 He was really unresponsive to begin with, he had said that he was very busy & so we waited for him to come to site to inspect which he did after a 3 week wait We did not receive a quote all from him all, it was only when we sent him a reminder e-mail that we received a short text message stating that he could not do them again with no reasoning advised I had to ring him a number of times & in the end resorted to a text message asking him to call me which he duly did about 2 weeks later When he finally rang he said he had decided that he is unable to clean the palms any further due to safety concerns, that's great that he is concerned over the safety of his workers & we understand that safety is an issue but now we are left with unsightly holes in our palms as well as protruding stumps that are a trip hazard from where he had removed trees but not taken out the stumps, in essence he did 80% of the job that we paid him for last time please see the photographs below Eden Trees work in a service industry as do I & I would have thought that there is a duty of care with workmanship as well as expertise advice that should be offered with his service & not just its too hard ??? His motto & culture (purpose) reflects badly on his brand name as he is happy to take your money at good prices whilst the job is easy but buyer beware as he he will walk away without any advice or consultation when it becomes a tad difficult or when he is too busy to tackle anything that's a bit challenging We have since had advice from another qualified arborist that our trees excepting the front tree which is dead & requires removing see attached (Yes Phil you did not even notice this whilst you were inspecting our trees last month) are all sound & can be cleaned, we are looking forward to working with the new contractor to complete the works & to remove the unsightly & safety trip hazard stumps Use Eden Trees at your own risk we were really disappointed with the end wash up at our home & would not recommend them based on what we have been left with Phil's claim that the trees are 40+ years old is totally disputed as is his claim that they are the highest trees he has ever climbed the tallest tree is some 10 metres in height, thanks again for the lovely gouge marks you have left on the front of each palm, can you respond as to why you didn't climb from the rear of the tree. 1 month ago
Eden's team were good cooperative skilled workers and easy communicators. Not rough-necks. I am happy that I chose them for the big tree job. Provided a professional written quote. Gave no big 'sales story' about how hard the job would be. Kept to arranged times. I felt happy that GST was honestly quoted and paid. Eden's quote was lower than two others and higher than one other. I would use Eden again. 2 months ago
Best Arborists in Brisbane. Have used many as these guts are hands down the most professional. I could barely tell they had been as the place was left immaculate. Great work. Thanks 2 months ago
Eden Trees were awesome. They were the only company out of 3 or 4 that came out on site to quote and their quotes were less expensive than the others (who wouldn't even come out on site). The guys arrived on time, worked quickly, and were very friendly and personable. I would definitely use them again and probably will in the future! Thanks so much 3 months ago
Professional service and a quality job. Very happy with the result. I'll be using them again. 4 months ago
Congratulations to Phil and the team for a job well done. It was a huge tree on a difficult site and the whole exercise was conducted in a thoroughly professional manner and at a competitive price. I was given a thank you note for choosing them and an unexpected gift of delicious brownies. Don't go anywhere else for your tree services. Choose Eden Trees every time. 4 months ago
Excellent service. Arrived on time. The staff that came to my property were excellent and worked really hard to remove two very large trees on my fence line. They took a lot of care to ensure that there was no damage to the fence or the neighbours property. Would definitely recommend Eden Trees. Five out five stars. 4 months ago
I had a gigantic tree threatening my house and garden. I got several quotes. Eden was half the price of the most expensive quote. The quote was done very promptly and courteously. The removal itself was done by a highly competent and polite team. I could not be more pleased with the whole process. I unhesitantly fully recommend Eden. 5 months ago
Highly recommend Eden Trees. Great communication and friendly service. Delivered top quality forest mulch. 5 months ago

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